Shipping policy

SHIPPING POLICY

Order processing

Born Again Savage pieces are pressed after ordering. Standard apparel orders normally ship within 3–5 business days after payment is confirmed, unless a different processing period is stated on the product page.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from delivery time.

Personalized and bulk orders may require additional production time, which we will confirm before production. If your order experiences a significant processing delay, we will contact you.

Shipping destinations and rates

We ship to destinations available at checkout. Available shipping services and charges are shown before you complete your purchase.

Delivery time depends on your location and the shipping service selected. Any delivery estimates refer to transit after dispatch unless explicitly stated otherwise. Remote destinations, weather, customs, and carrier disruptions may affect delivery.

Free standard shipping

Orders shipping within Canada qualify for free standard shipping when their merchandise subtotal exceeds $100 CAD after discounts and before taxes.

BAS selects the carrier and standard shipping service for free-shipping orders. Free shipping does not include a guaranteed express service.

Paid shipping upgrades, when available, are shown at checkout. A faster shipping service does not shorten production or processing time.

Tracking your order

We send a shipping confirmation when your order is dispatched. Tracking information is included when available for your selected service. Tracking may take time to update after the shipping label is created.

Address changes and cancellations

Please check your shipping address carefully before placing your order.

If you need to change an address or cancel an order, email hello@bornagainsavage.com as soon as possible with your order number. We will confirm whether the change is still possible. Once an order has shipped, we may be unable to redirect or cancel it.

If a parcel is returned because of an incorrect address or is left unclaimed, we will contact you to discuss the available options and any reshipping cost before proceeding.

Delayed, missing, or damaged deliveries

If your parcel is significantly delayed, arrives damaged, or is marked delivered but cannot be located, contact hello@bornagainsavage.com with your order number.

We will help investigate with the carrier and work with you on an appropriate resolution. If packaging or items arrive damaged, please retain the packaging and share photographs where possible.

International orders

For destinations outside Canada offered at checkout, customs processing may affect delivery time. Duties, import taxes, or handling charges not collected at checkout may be payable by the recipient to the relevant authority or carrier.

Questions

For shipping assistance, email hello@bornagainsavage.com and include your order number if you have one.

This policy does not limit any rights or remedies available under applicable consumer law.